FAQs

1. How can I contact you?

You can reach us at curvipet@gmail.com. We’re here to help with any questions or concerns you may have!

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We strive to ensure that your order arrives as quickly as possible, no matter where it’s coming from!

3. Can I get a refund on my purchase?

Yes! We have a 30-day return policy. If you’re not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at curvipet@gmail.com. We’ll work to resolve the issue as quickly as possible!

5. Are there any items that cannot be returned?

Yes, certain items like perishable goods, custom products, and personal care items cannot be returned. If you have questions about a specific item, feel free to reach out!

6. How long does it take to process a refund?

Once we receive and inspect your return, we’ll notify you about the approval status. If approved, your refund will be processed within 10 business days.

7. Can I exchange my item for a different one?

The fastest way to get a different item is to return the one you have and make a new purchase once the return is accepted.

8. What if I miss the 30-day return window?

Unfortunately, if the 30-day return window has passed, we cannot offer you a refund or exchange. We encourage you to check your items as soon as they arrive!

9. Do you offer international shipping?

Yes, we do offer international shipping! Please check our shipping policy for more details on delivery times and costs.

10. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s journey right to your doorstep!